Frequently Asked Questions
Your guide to shopping with Vape King DXB
How long does shipping take within Dubai?
We offer same-day delivery for all orders placed before 4:00 PM within Dubai. Orders placed after this time will be delivered the following business day.
Are the products sold on Vape King DXB authentic?
Yes, we guarantee that all products, including devices and e-liquids, are 100% authentic and sourced directly from reputable manufacturers and authorized distributors.
What is your return policy for faulty devices?
We provide a 7-day replacement warranty for manufacturing defects. Please ensure you keep the original packaging and receipt to facilitate the exchange process.
What payment methods do you accept?
We currently accept Cash on Delivery (COD), as well as all major credit and debit cards through our secure online payment gateway.
Do you deliver to other Emirates outside of Dubai?
Yes, we provide next-day delivery to Abu Dhabi, Sharjah, Ajman, and other Emirates for all orders placed before our daily cutoff time.
Can I track my order status?
Once your order is dispatched, you will receive a SMS or email notification with a tracking link to monitor your delivery in real-time.